Terms of Service

Effective date: July 2026

These terms govern the services provided by Tala Marketing LLC, a Texas limited liability company (“Tala Marketing,” “we,” “us”). By engaging our services, you agree to these terms.

1. Our services

We provide digital marketing services — including social media advertising, marketing campaign management, training, and documentation — for business clients. Each engagement is defined by a written quote or statement of work (SOW) that sets out the scope, deliverables, price, and payment terms. If a quote or SOW conflicts with these terms, the quote or SOW controls for that engagement.

2. Quotes, payment, and refunds

• Prices, payment schedules, and due dates are stated in each quote or SOW. Unless stated otherwise, fixed-fee engagements are payable in full before work begins.
• Payments are processed securely by Stripe. We do not see or store your card details.
• If a payment is overdue, we may pause work until the account is current.
• Cancellations and refunds are handled per our Refund & Cancellation Policy, which forms part of these terms.

3. Your responsibilities

To deliver on schedule, we rely on you to:

• provide timely access, information, and approvals described in the quote or SOW;
• ensure that materials you provide to us (content, images, data, brand assets) are accurate and don't infringe anyone's rights;
• maintain ownership and control of your own platform accounts (ad accounts, pages, analytics, domains). Our standard model is that you own your accounts and grant us scoped access — we don't take ownership of client accounts.

Delays in access or approvals may extend timelines accordingly.

4. Intellectual property

• Your materials remain yours. Anything you provide to us stays your property.
• Deliverables become yours on full payment. Upon receipt of full payment for an engagement, ownership of the final deliverables specified in the quote or SOW transfers to you.
• Our toolkit remains ours. Pre-existing materials, methods, templates, and know-how that we use to produce deliverables remain the property of Tala Marketing LLC; you receive whatever rights in them are needed to use your deliverables normally.
• Where a quote or SOW states different IP terms, those terms control.

5. No guarantee of specific results

Marketing outcomes depend on factors outside anyone's control — platform algorithms, market conditions, competition, budgets, and audience behavior. We commit to performing the agreed scope with professional skill and care; we do not guarantee specific results such as revenue, leads, rankings, engagement, or ad performance.

6. Third-party platforms

Work involving third-party platforms (such as Meta, Google, or email service providers) is subject to those platforms' own terms and policies. We follow platform policies in the work we perform; you are responsible for your accounts' standing and for the accuracy of business information you maintain on those platforms.

7. Confidentiality

Each party will keep the other's non-public business information confidential and use it only for the engagement. This survives the end of an engagement.

8. Limitation of liability

To the maximum extent permitted by law, our total liability for any engagement is limited to the fees you paid for that engagement, and neither party is liable for indirect, incidental, or consequential damages (including lost profits). Nothing in these terms limits liability that cannot lawfully be limited.

9. Termination

Either party may end an engagement per the terms of its quote or SOW. On termination, amounts owed for work performed remain payable, and the Refund & Cancellation Policy applies.

10. General

• These terms are governed by the laws of the State of Texas, and disputes will be resolved in the courts of Texas.
• If any part of these terms is found unenforceable, the rest remains in effect.
• We may update these terms from time to time; the version posted at the time of your engagement applies to it.